Accessing Your Transaction History at tnb11.com
Your Transaction History is accessible directly from your tnb11.com account dashboard. Once logged in, navigate to Account or Profile settings and select Transaction History or Activity Log. The page displays all transactions chronologically, with the most recent at the top. You can filter by transaction type (deposit, withdrawal, game bet, cashback credit), date range, or payment method to narrow results.
At tnb11.com, transaction records are retained indefinitely. You can scroll back months or years to review historical activity. Each transaction entry shows the date, time, transaction ID, type, amount, balance before and after, and status (completed, pending, or failed). This granular detail is essential for verifying cashback calculations and resolving account questions.
Mobile users accessing tnb11.com via app can view Transaction History from the Account or Menu section. The interface is responsive and displays the same information as the web version. Export or print functionality may be available depending on your region—check your Account settings or contact support.
Understanding Transaction Types at tnb11.com
Your Transaction History at tnb11.com categorizes all activities into clear transaction types:
Deposits
Deposits are funds you transfer into your tnb11.com account. Each deposit entry shows the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), amount, timestamp, and status. Deposits typically show "Completed" within minutes for e-wallets and mobile banking; bank transfers may show "Processing" for several hours before completion. Once a deposit completes, your balance updates and funds are immediately available for games.
Withdrawals
Withdrawals are funds you request to move from your tnb11.com balance back to your registered payment method. Withdrawal transactions show the destination payment method, amount, timestamp, and status. At tnb11.com, withdrawal status typically progresses from "Pending" (awaiting internal review) to "Processing" (transferred to payment provider) to "Completed" (credited to your account). The final settlement time depends on your bank or e-wallet; tnb11.com's processing is generally within 24 hours after account verification.
Game Bets and Settlements
Every wager you place at tnb11.com—whether on sportsbook markets (Liga 1, Piala AFF), live-dealer tables, slot games, or arcade titles—appears as a game bet transaction. The entry shows the game name, bet amount, outcome (win/loss/void), and settlement amount. Your balance is debited when you place the bet and credited (or remains debited) when the outcome is determined. These game transactions are crucial for calculating your weekly cashback and tier progression.
Cashback Credits
Weekly cashback appears as a single "Cashback" credit transaction every Sunday at tnb11.com. The entry shows your cashback amount, the week it covers, and your tier rate at the time of calculation. Cashback is calculated from your net losses (total bets minus winnings) during the week, applied at your tier percentage. Once credited, cashback has no wagering requirement and is treated as regular cash balance.
Bonus Credits and Playthrough
When you claim a welcome offer or other bonus at tnb11.com, the bonus amount appears as a "Bonus Credit" transaction. Separately, as you wager toward the playthrough requirement, tnb11.com tracks your playthrough progress. Completed playthrough may appear as a "Bonus Converted" or "Bonus Release" transaction, converting the bonus to regular cash.
Referral Commissions
When your referred friend completes a wager at tnb11.com, your referral commission is credited monthly as a "Referral Commission" transaction. The entry shows the commission amount and your tier rate applied. Referral commissions are paid as cash with no wagering requirement.
Using Transaction History to Verify Weekly Cashback at tnb11.com
Your Transaction History is the primary tool for verifying that your weekly cashback at tnb11.com has been calculated correctly. Here is how to cross-check:
- Review the week's game transactions. Filter your Transaction History to show only game bets from the Sunday-to-Saturday period you want to check. Note the total of all bets placed.
- Calculate net loss. From game transactions, add all winning settlements and subtract them from all losing bets. The difference is your net loss for the week.
- Check your tier rate. Open your Account or Tier section to see your tier rank for that week. Find your corresponding cashback percentage (Bronze non-specific info, Silver non-specific info, Gold non-specific info, Platinum non-specific info, Elite non-specific info).
- Verify the cashback amount. Look for the "Cashback" transaction on the following Sunday. Multiply your net loss by your tier percentage—the result should match the credited amount. Example: net loss of our welcome offer at Gold tier (non-specific info) = our welcome offer cashback.
- Check the new balance. Your balance after cashback is credited should reflect the original balance plus the cashback amount.
Verifying Bonus Playthrough Progress in Transaction History
When you claim a welcome bonus or other promotional offer at tnb11.com, you must complete a playthrough requirement before the bonus converts to cash. Your Transaction History tracks playthrough progress:
- The "Bonus Credit" transaction shows the bonus amount and the required playthrough multiplier (e.g., 3x, 5x).
- Game bet transactions after bonus claim show which wagers count toward playthrough. Most game types count non-specific info; some may count less.
- Your Account page displays a playthrough progress bar, but you can verify the calculation by totaling eligible game bets since bonus claim.
- Once playthrough is complete, a "Bonus Converted" or "Bonus Release" transaction credits the bonus amount as regular cash.
Example: You claim a our welcome offer bonus with 3x playthrough (our welcome offer required). You then wager our welcome offer in eligible game bets. Your Transaction History shows a "Bonus Converted" transaction crediting our welcome offer to your balance. This cash is now withdrawable without further restriction.
Troubleshooting Discrepancies in Your tnb11.com Transaction History
Occasionally, a transaction may appear incorrect or a discrepancy may arise between your expected and actual balance. Here is how to investigate using your Transaction History:
Missing Transaction
If a deposit or withdrawal does not appear in your Transaction History at tnb11.com, first check the date filter and payment method filter to ensure you are viewing the correct date range. Deposits from bank transfers may take several hours to appear; check back after your bank's processing window. If still missing, contact tnb11.com support with your payment confirmation (receipt number, bank statement screenshot) and we can investigate with the payment provider.
Unexpected Balance Change
If your balance changed without a corresponding transaction, review your entire Transaction History chronologically to identify when the change occurred. Note the transaction ID of the entry before the discrepancy. Contact tnb11.com support and provide the specific time range and transaction ID—our team can investigate whether the transaction was recorded correctly or if a system issue occurred.
Incorrect Cashback Amount
If your weekly cashback appears lower than expected, verify your tier rank for that week (tier may have changed during the week), confirm your net loss calculation by totaling game bets, and check whether any games were excluded from cashback eligibility. Review your Promotions tab for any terms that may exclude specific games. If discrepancy remains, provide tnb11.com support with the week in question and your tier status, and we can recalculate.
Tracking Deposits and Withdrawals by Payment Method
Your Transaction History at tnb11.com allows you to filter and review transactions by payment method. This is useful for tracking:
- local payment deposits and withdrawals: Filter by "online payment" to see all e-wallet activity on that provider.
- e-wallet, mobile banking, local payment, online payment transactions: Similarly filter by each provider to isolate activity.
- Bank transfers (e-wallet, mobile banking, local payment, online payment): View all direct bank transfers grouped by payment method.
- e-wallet payments: Filter by "mobile banking" to see QR code payment activity.
This grouping helps you reconcile your tnb11.com account activity with your personal bank or e-wallet statements. If you notice a discrepancy between your bank statement and tnb11.com's Transaction History for a specific payment method, contact both tnb11.com support and your bank to investigate the mismatch.
Exporting Transaction History from tnb11.com
Depending on your region and account verification status, tnb11.com may allow you to export your Transaction History as a CSV or PDF file. This is useful for personal record-keeping, tax purposes, or dispute resolution. Check your Account settings or Transaction History page for an Export button. If export is not available on your region, contact support to request a transaction report—our team can generate a formatted report covering your specified date range.