tnb11.com Platform Privacy Notice

This page describes what we collect when you use tnb11.com and how we keep that data protected. We at tnb11.com take your privacy seriously. Every piece of information you share with us—whether it is your email, payment details, identity documents, or your gaming activity—is encrypted, stored securely, and used only for the purposes outlined here.

When you register an account at tnb11.com, deposit funds, place wagers on Liga 1 or Piala AFF markets, play live-dealer tables, or withdraw your balance, we collect personal and transactional information. We use this data to verify your identity (KYC compliance), process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, calculate your weekly cashback and tier rewards, detect fraud, and comply with anti-money-laundering regulations.

Our privacy commitments apply across our offices in Jakarta, Surabaya, Bandung, Medan, and Semarang, and to all members regardless of region. We do not sell your personal data. We do not share it with marketing companies or unrelated third parties. We share information only with payment processors, compliance partners, and authorities where legally required. This notice explains your rights and how to contact us if you have questions.

What Data We Collect at tnb11.com

We at tnb11.com collect different categories of information depending on how you use our platform:

Account Registration Information

When you create an account at tnb11.com, we collect your full name, email address, date of birth, phone number, and chosen password. This information is required to set up your account and allow you to log in securely.

Identity Verification Documents

Before you can withdraw from tnb11.com, we require government-issued identification such as a national ID (KTP), passport, or driving license. We also may request proof of address (utility bill, rental agreement, bank statement). These documents are mandatory under anti-money-laundering law and are used only for verification purposes.

Payment Information

We at tnb11.com collect payment method details when you deposit or withdraw. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we record the transaction ID and amount. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we record your bank account holder name, account number (partially masked for security), and transaction timestamp. We do not store credit card numbers or full bank account numbers on our servers—payment processors handle this data.

Gaming Activity and Transaction History

We at tnb11.com log every wager, game result, deposit, withdrawal, bonus claim, and cashback credit. This includes game type (sportsbook bet on Liga 1, live-dealer hand, slot spin), amount, outcome, and timestamp. We retain this history indefinitely for your account transparency, loyalty-reward calculation, and dispute resolution.

Device and Browsing Information

We collect information about the device you use to access tnb11.com, including IP address, browser type, operating system, and approximate location (country/city level). This data helps us detect fraud, enforce geographic restrictions, and troubleshoot technical issues.

Cookies and Tracking Technology

We at tnb11.com use cookies to keep you logged in, remember your preferences, and analyse how users navigate our site. We use session cookies (deleted when you log out) and persistent cookies (retained for future visits). We do not use third-party tracking pixels for marketing purposes.

Note: You can control cookie settings in your browser. Disabling non-essential cookies may affect your tnb11.com experience (login persistence, account preferences), but you can still access the platform.

How We Use Your Data at tnb11.com

We at tnb11.com use the information we collect for the following purposes:

Account Management: We use your registration details to set up your account, process login requests, and manage your account settings.
KYC Compliance: We use your identity documents and proof of address to verify your legal identity and prevent fraudulent accounts. This is a legal requirement under anti-money-laundering regulations.
Payment Processing: We use payment information to process your deposits and withdrawals. We share this data with our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only as needed to complete transactions.
Loyalty Rewards: We use your gaming activity to calculate weekly cashback, tier progression, and referral commissions. Your Transaction History forms the basis of these calculations.
Fraud Detection and Prevention: We analyse patterns in your account activity (unusual deposit amounts, rapid withdrawal requests, IP changes) to detect and prevent fraud, account takeover, and bonus abuse.
Dispute Resolution: We retain your transaction history and device information to investigate complaints and resolve disputes fairly.
Legal and Regulatory Compliance: We may disclose your data to financial regulators, tax authorities, or law enforcement agencies if required by law.

We at tnb11.com do not sell or market your personal information. We share data only with third parties under strict confidentiality agreements and only when necessary:

Payment Service Providers

When you deposit or withdraw, we share your transaction details with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet to process the payment. These providers handle your payment information according to their own privacy policies.

KYC and Compliance Partners

We at tnb11.com may use third-party verification services to validate your identity documents and check against sanctions lists. These partners are bound by data protection agreements.

Legal and Regulatory Authorities

If required by law, court order, or regulatory request, we may disclose your information to government agencies, tax authorities, or law enforcement. We will provide such disclosure only to the extent legally required.

Data Storage and Jurisdiction

We at tnb11.com store your data on secure servers. Our servers may be located in jurisdictions outside your country of residence. By using tnb11.com, you consent to this international data transfer. We apply the same data protection standards regardless of server location.

Note: We at tnb11.com do not share your data with unrelated gaming platforms, marketing agencies, or social media companies. We do not use your information to build targeted advertising profiles outside tnb11.com.

How Long We Keep Your Data at tnb11.com

We at tnb11.com retain your data according to legal and business requirements:

Account Information: Retained while your account is active and for 7 years after closure (for regulatory compliance).
Identity Documents: Retained for the duration of your account plus 5 years after account closure (for KYC audit trails).
Transaction History: Retained indefinitely so you can access your account history and we can resolve disputes or investigate fraud.
Device and Browsing Data: Retained for 12 months for fraud detection and account security purposes.
Cookies: Session cookies deleted upon logout; persistent cookies retained for up to 2 years unless you clear your browser cache.

Your Rights Regarding Data at tnb11.com

We at tnb11.com recognise your rights to control your personal information. Depending on your jurisdiction, you may have the right to:

Access: Request a copy of all personal data we hold about you. Contact our support team to submit an access request.
Correction: Request that we correct inaccurate or incomplete information in your tnb11.com account. You can update most details directly in your Account settings.
Deletion: Request that we delete your data. We will comply where legally permitted, though we may retain some data for compliance reasons (KYC documents, transaction history for 7 years).
Portability: Request a machine-readable copy of your data to transfer to another service. We can export your account information and transaction history.
Objection: Object to certain uses of your data (e.g., fraud detection, marketing analysis). Contact support to discuss your concerns.

How We Protect Your Data at tnb11.com

We at tnb11.com employ industry-standard security measures to protect your information:

We use SSL/TLS encryption for all data transmitted between your device and our servers.
We store sensitive data (identity documents, account credentials) in encrypted databases with restricted access.
We require strong password policies and enable two-factor authentication (where available) for account security.
We regularly audit our systems for vulnerabilities and conduct penetration testing.
We limit employee access to personal data on a need-to-know basis and maintain strict confidentiality agreements.

However, no security system is completely risk-free. While we work hard to protect your data at tnb11.com, we cannot guarantee absolute security. If you suspect unauthorised access to your account, contact us immediately.

Contact Us About Your Privacy on tnb11.com

If you have questions about our privacy practices, want to exercise your rights, or have a data concern, reach out to our support team. We maintain privacy contacts at our offices in Jakarta, Surabaya, Bandung, Medan, and Semarang. You can contact us via in-app support chat, email, or phone. We aim to respond to all privacy inquiries within 10 business days.

We at tnb11.com reserve the right to update this privacy notice at any time. Material changes will be announced via email to all active account holders. Your continued use of tnb11.com after updates constitutes acceptance of the updated policy. We encourage you to review this notice periodically to stay informed about how we protect your data.

Our services are available only where local law permits. Users are responsible for verifying that their access and use of tnb11.com comply with their jurisdiction's data protection and privacy laws. If you are in a region with strict data-protection regulations (EU GDPR, for example), you may have additional rights—please contact our support team for jurisdiction-specific guidance.