tnb11.com Casino & Sportsbook FAQ
Users ask us many questions—some about how to open an account and pass KYC verification, others about deposit mechanics via DANA or e-wallet, game rules for Liga 1 betting or live-dealer tables, cashback eligibility, and account security. This FAQ page pulls together the most common inquiries we receive from members across Jakarta, Surabaya, Bandung, Medan, and Semarang.
Our goal here is to answer your practical questions so you understand how tnb11.com works before you register, and how to troubleshoot common issues once your account is active. We keep answers straightforward and specific—naming payment methods, describing steps, and explaining our policies plainly.
If your question is not answered below, or if you need help with your account right now, contact our support team via live chat (available in your account dashboard) or email. For details on our legal standing, service availability by jurisdiction, or terms of use, refer to our Terms of UsePrivacy Policyand Legal Notice pages. We also encourage you to read our About us page to learn more about our operations across the region.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and marketsfootball betting, live-dealer tables, slots, esports, and loyalty rewards
- Security and supportaccount protection, multilingual help, and jurisdictional guidelines
Opening an account at tnb11.com is straightforward. First, visit our registration page and enter your email, full name, date of birth, and a secure password. Second, verify your email by clicking the link we send you. Third, log in and complete KYC verification—upload your government ID (KTP, passport, or driving license) and proof of address (utility bill or bank statement). Our team reviews your documents within 24–48 hours. Once verified, your account is fully active and you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). You can then access sportsbook markets, live-dealer tables, and slot games immediately.
Opening an account at tnb11.com is straightforward. First, visit our registration page and enter your email, full name, date of birth, and a secure password. Second, verify your email by clicking the link we send you. Third, log in and complete KYC verification—upload your government ID (KTP, passport, or driving license) and proof of address (utility bill or bank statement). Our team reviews your documents within 24–48 hours. Once verified, your account is fully active and you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). You can then access sportsbook markets, live-dealer tables, and slot games immediately.
If you cannot log in, try resetting your password using the "Forgot password" link on our login page. You'll receive a reset email within minutes. If you don't receive the email, check your spam folder or contact our support team immediately via live chat. If you suspect your account has been compromised or accessed without permission, change your password right away and inform our support team. We can review your account activity, check for unauthorised transactions, and help you secure your account. For account recovery and security concerns, our support team in Jakarta and Surabaya is available 24/7 via chat and email.
If you cannot log in, try resetting your password using the "Forgot password" link on our login page. You'll receive a reset email within minutes. If you don't receive the email, check your spam folder or contact our support team immediately via live chat. If you suspect your account has been compromised or accessed without permission, change your password right away and inform our support team. We can review your account activity, check for unauthorised transactions, and help you secure your account. For account recovery and security concerns, our support team in Jakarta and Surabaya is available 24/7 via chat and email.
We at tnb11.com provide support in English across all our offices and contact channels. Our support team is available via live chat (within your account dashboard), email, and phone during business hours. Whether you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, you can reach us in English. Typical response times are within 1–2 hours for live chat during peak hours and within one business day for email. We aim to resolve common issues (password resets, payment status, account verification) quickly and fairly.
We at tnb11.com provide support in English across all our offices and contact channels. Our support team is available via live chat (within your account dashboard), email, and phone during business hours. Whether you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, you can reach us in English. Typical response times are within 1–2 hours for live chat during peak hours and within one business day for email. We aim to resolve common issues (password resets, payment status, account verification) quickly and fairly.
Payments and transactions
Depositing via e-wallet, mobile banking, or local payment on tnb11.com is simple and instant. Log into your account, go to the Deposit section, select your e-wallet, and enter the amount. You'll be redirected to your e-wallet app or website to confirm the payment. Once confirmed, your balance appears in your tnb11.com account immediately—no processing delay. We also accept online payment, e-wallet, mobile banking, and bank transfers (local payment, online payment, e-wallet, mobile banking). All deposits are encrypted and secure. If your deposit doesn't appear within subject to verification, contact our support team with your transaction ID and we'll investigate.
Depositing via e-wallet, mobile banking, or local payment on tnb11.com is simple and instant. Log into your account, go to the Deposit section, select your e-wallet, and enter the amount. You'll be redirected to your e-wallet app or website to confirm the payment. Once confirmed, your balance appears in your tnb11.com account immediately—no processing delay. We also accept online payment, e-wallet, mobile banking, and bank transfers (local payment, online payment, e-wallet, mobile banking). All deposits are encrypted and secure. If your deposit doesn't appear within subject to verification, contact our support team with your transaction ID and we'll investigate.
We at tnb11.com do not charge deposit or withdrawal fees. Deposits via local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfer are processed without our platform taking a fee. Your full deposit amount appears in your account. Withdrawals are also fee-free—your balance is transferred to your chosen payment method in full. Note: your bank or e-wallet provider may apply their own fees (e.g. bank transfer charges), but tnb11.com itself does not deduct fees from your deposits or withdrawals.
We at tnb11.com do not charge deposit or withdrawal fees. Deposits via local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfer are processed without our platform taking a fee. Your full deposit amount appears in your account. Withdrawals are also fee-free—your balance is transferred to your chosen payment method in full. Note: your bank or e-wallet provider may apply their own fees (e.g. bank transfer charges), but tnb11.com itself does not deduct fees from your deposits or withdrawals.
Games and markets
We at tnb11.com offer four main game categories. First, a sportsbook with live markets on football (Liga 1, Piala AFF, Champions League, Premier League), motorsports (MotoGP), and badminton. Second, live-dealer tables with professional dealers in multi-camera studios—blackjack, roulette, baccarat, and Dragon Tiger. Third, slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Fourth, esports markets for Mobile Legends, Free Fire, and PUBG Mobile. All games are fair and regularly audited. You can switch between categories directly from your account dashboard.
We at tnb11.com offer four main game categories. First, a sportsbook with live markets on football (Liga 1, Piala AFF, Champions League, Premier League), motorsports (MotoGP), and badminton. Second, live-dealer tables with professional dealers in multi-camera studios—blackjack, roulette, baccarat, and Dragon Tiger. Third, slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Fourth, esports markets for Mobile Legends, Free Fire, and PUBG Mobile. All games are fair and regularly audited. You can switch between categories directly from your account dashboard.
Our weekly cashback is calculated every Sunday based on your tier rank at tnb11.com. The higher your tier (which increases with total lifetime wagering), the higher your cashback percentage. For example, tier-one members might receive a base cashback rate, while higher tiers receive better rates. Cashback is credited to your account automatically on Sunday morning and has no playthrough requirement—you can withdraw it or use it for further play immediately. Cashback is calculated on your total wagers across sportsbook, live-dealer, slots, and esports during the week. Special promotions during Idul Fitri, Idul Adha, or Imlek may offer bonus cashback rates. Check your account dashboard for your current tier and expected cashback.
Our weekly cashback is calculated every Sunday based on your tier rank at tnb11.com. The higher your tier (which increases with total lifetime wagering), the higher your cashback percentage. For example, tier-one members might receive a base cashback rate, while higher tiers receive better rates. Cashback is credited to your account automatically on Sunday morning and has no playthrough requirement—you can withdraw it or use it for further play immediately. Cashback is calculated on your total wagers across sportsbook, live-dealer, slots, and esports during the week. Special promotions during Idul Fitri, Idul Adha, or Imlek may offer bonus cashback rates. Check your account dashboard for your current tier and expected cashback.
Security and account care
Yes. We at tnb11.com encrypt all data transmitted between your device and our servers using SSL/TLS protocol. We do not store full credit card numbers or full bank account numbers. Payment processing is handled by trusted third-party processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), each with their own security standards. Your identity documents are stored in encrypted databases with restricted access. We conduct regular security audits and penetration testing. If you ever suspect unauthorised transactions or have security concerns, contact our support team immediately.
Yes. We at tnb11.com encrypt all data transmitted between your device and our servers using SSL/TLS protocol. We do not store full credit card numbers or full bank account numbers. Payment processing is handled by trusted third-party processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), each with their own security standards. Your identity documents are stored in encrypted databases with restricted access. We conduct regular security audits and penetration testing. If you ever suspect unauthorised transactions or have security concerns, contact our support team immediately.
tnb11.com services are available only where local law permits. We check your location during registration and when you log in. If you are travelling or relocating, your account access may be restricted if you're in a jurisdiction where our service is not legally available. Users are responsible for verifying that their access to tnb11.com complies with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. If you have questions about your location or account eligibility, contact our support team in Jakarta or Surabaya—they can clarify whether tnb11.com is available to you.
tnb11.com services are available only where local law permits. We check your location during registration and when you log in. If you are travelling or relocating, your account access may be restricted if you're in a jurisdiction where our service is not legally available. Users are responsible for verifying that their access to tnb11.com complies with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. If you have questions about your location or account eligibility, contact our support team in Jakarta or Surabaya—they can clarify whether tnb11.com is available to you.
KYC (Know Your Customer) verification is a legal requirement at tnb11.com to confirm your identity and prevent fraud and money laundering. When you complete KYC, you upload a government-issued ID (KTP, passport, or driving license) and proof of address (utility bill or bank statement). Our team reviews your documents within 24–48 hours. Once approved, you can withdraw funds and access all features. KYC protects both you and us. Your documents are encrypted and handled according to our Privacy PolicyIf your verification is delayed, contact our support team—they can help clarify what documents we need.
KYC (Know Your Customer) verification is a legal requirement at tnb11.com to confirm your identity and prevent fraud and money laundering. When you complete KYC, you upload a government-issued ID (KTP, passport, or driving license) and proof of address (utility bill or bank statement). Our team reviews your documents within 24–48 hours. Once approved, you can withdraw funds and access all features. KYC protects both you and us. Your documents are encrypted and handled according to our Privacy PolicyIf your verification is delayed, contact our support team—they can help clarify what documents we need.
Withdrawing from tnb11.com is straightforward. Log into your account, go to Withdraw, select your payment method (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer), and enter the amount. Confirm the withdrawal request. Your balance is transferred to your chosen payment method. Processing times vary: e-wallet withdrawals (e-wallet, mobile banking, local payment) typically complete within minutes to 1 hour; bank transfers may take 1–3 business hours depending on your bank. Once withdrawn, funds appear in your e-wallet or bank account. If a withdrawal is delayed, check your account history and contact our support team with your withdrawal ID.
Withdrawing from tnb11.com is straightforward. Log into your account, go to Withdraw, select your payment method (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer), and enter the amount. Confirm the withdrawal request. Your balance is transferred to your chosen payment method. Processing times vary: e-wallet withdrawals (e-wallet, mobile banking, local payment) typically complete within minutes to 1 hour; bank transfers may take 1–3 business hours depending on your bank. Once withdrawn, funds appear in your e-wallet or bank account. If a withdrawal is delayed, check your account history and contact our support team with your withdrawal ID.